WinPlace Casino Privacy Policy

At WinPlace Casino, we are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your information when you access and use our services at winplace.com. We encourage you to read this document carefully. By registering an account or using our platform, you agree to the practices described herein. If you have any questions about how we handle your data, please contact us at support@winplace.com.

Who We Are

Here at WinPlace Casino, our services are operated by Fortaprime SRL, the registered company responsible for winplace.com. We are licensed and regulated by the Anjouan Gaming Board, and we operate in full compliance with applicable data protection laws in the jurisdictions we serve, including the United Kingdom and the Netherlands. All references to "we", "us", or "our" in this policy refer to Fortaprime SRL as the data controller for your personal information.

Information We Collect

Our WinPlace platform collects several categories of personal data to provide you with a secure and enjoyable gaming experience. We gather this information when you register, make deposits, request withdrawals, or interact with our customer support team.

Personal Identification Data

• Full name, date of birth, and residential address
• Phone number and email address
• Government-issued identification documents (for KYC verification)
• Username and account credentials

Financial and Transactional Data

• Payment method details (Visa, Mastercard, Bank Transfer, cryptocurrency wallet addresses)
• Deposit and withdrawal transaction history
• Currency preferences (EUR, GBP, BTC, ETH, LTC, USDT, DOGE)
• Bonus usage and wagering activity

Technical and Usage Data

• IP address and device identifiers
• Browser type, operating system, and session data
• Pages visited and gameplay activity on our platform
• Cookies and similar tracking technologies

How We Use Your Information

We at WinPlace Casino process your personal data for clearly defined and legitimate purposes. We do not sell your data to third parties for marketing purposes, and we only use it in ways that are necessary to provide our services.

• To create and manage your player account
• To process deposits and withdrawals through your chosen payment method
• To perform identity verification (KYC) as required by our license
• To provide 24/7 customer support via live chat and email
• To administer bonuses, promotions, free spins, and our VIP programme
• To detect and prevent fraud, money laundering, and other prohibited activities
• To comply with legal obligations in the UK and the Netherlands
• To improve our services, games, and user experience on winplace.com
• To send you relevant promotional communications (where you have opted in)

Legal Basis for Processing

At Win Place Casino, we process your personal data only where we have a lawful basis to do so. Depending on the purpose, the legal bases we rely on include:

• Contract performance: Processing necessary to fulfil your account registration and gaming services agreement
• Legal obligation: Processing required to comply with regulatory and anti-money laundering requirements
• Legitimate interests: Processing to protect our platform from fraud and to improve our services
• Consent: Processing for marketing communications, which you may withdraw at any time

Cookies and Tracking Technologies

Our WinPlace platform uses cookies and similar technologies to enhance your experience, remember your preferences, and analyse how our site is used. We use both essential cookies (required for the site to function) and optional cookies (for analytics and personalisation). You may manage your cookie preferences at any time through your browser settings or our cookie consent tool. Disabling certain cookies may affect the functionality of winplace.com.

Data Sharing and Third Parties

We at WinPlace Casino share your personal data only with trusted third parties who assist us in delivering our services. We require all third-party partners to handle your data securely and in accordance with applicable law. These parties may include:

• Payment processors (Visa, Mastercard, Bank Transfer providers, and cryptocurrency networks)
• Game providers (BGaming, Amatic, Evoplay, Betsoft Gaming, Playson, and 50+ additional studios)
• Live casino providers (Platipus, LuckyStreak, BetGames TV)
• Identity verification and KYC service providers
• Fraud prevention and security technology providers
• Regulatory authorities, including the Anjouan Gaming Board, when legally required

Data Retention

We retain your personal data for as long as your account remains active and for a period thereafter as required by law or our regulatory obligations. In the event that you request account closure, we will securely delete or anonymise your data, except where we are legally required to retain it — for example, for anti-money laundering compliance or dispute resolution purposes.

Your Rights

Depending on your country of residence, you may have the following rights regarding your personal data held by our Win Place Casino:

• Right of access: You may request a copy of the personal data we hold about you
• Right to rectification: You may ask us to correct inaccurate or incomplete information
• Right to erasure: You may request deletion of your data, subject to our legal obligations
• Right to restriction: You may ask us to limit how we use your data in certain circumstances
• Right to portability: You may request your data in a machine-readable format
• Right to object: You may object to processing based on our legitimate interests
• Right to withdraw consent: Where processing is based on consent, you may withdraw it at any time

To exercise any of these rights, please contact us at support@winplace.com. We will respond to your request within the timeframes required by applicable law.

Data Security

We are committed to protecting your data using industry-standard security measures. Our WinPlace Casino infrastructure uses SSL encryption, secure server environments, and strict internal access controls to safeguard your personal and financial information. While we implement robust protections, no online system is entirely risk-free, and we encourage you to use strong passwords and to keep your account credentials confidential.

Responsible Gambling and Data Use

As part of our commitment to responsible gambling, we may use your gaming data to identify patterns associated with problem gambling behaviour. We may reach out to you with support resources or apply responsible gambling tools to your account where necessary. We process this data in accordance with our legal obligations and our duty of care to our players.

Children's Privacy

Our services are strictly intended for adults aged 18 and over. We do not knowingly collect personal data from minors. If we discover that a person under 18 has created an account or provided us with personal information, we will immediately close the account and delete all associated data. If you believe a minor has accessed our platform, please notify us at support@winplace.com.

Changes to This Policy

We reserve the right to update this Privacy Policy at any time to reflect changes in our practices, legal requirements, or the services we offer at Win Place Casino. When we make material changes, we will notify you via email or a prominent notice on winplace.com. Your continued use of our platform following any update constitutes your acceptance of the revised policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data at WinPlace Casino, please do not hesitate to get in touch with us. Our support team is available 24/7 to assist you.

• Email: support@winplace.com
• Website: winplace.com
• Operator: Fortaprime SRL
• Regulator: Anjouan Gaming Board